FOR KEEPERS​ BY KEEPERS
Return Policy
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We accept returns within 7 days of product arrival for any reason for domestic orders.
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In order to return an enclosure, please e-mail us at info@tarantulacribs.com.
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Domestic Returns: We will provide a shipping label for the Buyer. We will cover return shipping fee.
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International Returns: Shipping costs will be covered by Buyer.
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Once enclosure is returned in good condition/ original packaging, we will issue refund (less shipping fees and restocking fee)
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Shipping Fees will not be refunded
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Effective 5/29/24 we will implement a restocking fee of 10%. This is due to the high shipping costs associated with returns as we meticulously package each enclosure with premium packaging materials.
Shipping Damage/ Missing Item
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In the event of shipping damage or manufacturer defect we will send you a return label for damaged enclosure and we will ship you a new enclosure.
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Damage must be reported within 7 days of arrival. Send picture of damage or defect to info@tarantulacribs.com
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Missing Items: If an item is missing from your package, first make sure the enclosure wasn't packaged inside another enclosure (for example 6" Cube inside the 8" Cube). If it is missing, please contact us within 7 days to rectify the issue.
Gaurantee
We guarantee our enclosures for one year from date of arrival. In the event that you have an issue with your enclosure, please E-Mail us at info@tarantulacribs.com and we will resolve the issue.
Shipping
Pre Orders: In most cases, we will ship all your items at the time (except for apparel) . We will wait for pre orders to come in before we ship the rest of your order. If you need an enclosure urgently that is not pre order status, please contact us and we can arrange separate shipping.
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Apparel: Apparel is shipped separately from your enclosure despite it being on the packing slip.
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Shipping Times: Most orders will go out UPS ground which can range from 1-5 days. Orders in the midwest usually arrive in 1-2 days. Orders from the east or west coast will usually take 3-4 days to arrive. We ship from St. Louis, MO. If a PO Box is provided and UPS is not available for us to ship, there may be an additional delay as we do not ship by USPS daily.
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Canadian Orders: A import tax may apply over which we have no control. Most orders will ship UPS. Most Canadian orders will ship the following Friday.
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International Orders: An import tax may apply over which we have no control and can not predict. Most orders will ship via FED EX. Most international orders will ship the following Friday.
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Enclosure Care
Magnet Care: To avoid rust, make make sure water does not sit on magnets
Warping: Most newer enclosures are equipped with warp resistant lids. Older enclosures are not. To avoid warping, please avoid excessive water build up. If your lid warps and you are within one year of purchasing, we will replace your lid free of charge. We will need your order number and a picture.
Cleaning: To clean empty enclosure: We recommend Luke warm water and a mild soap. Rinse and dry with microfiber cloth. For chemical cleaners, we recommend NOVUS plastic cleaner and microfiber cloth. For enclosures that are inhabited, we recommend just Luke warm water and microfiber cloth.
Odor: Every now and then, is a residual odor from the bonding process may persist . This odor will not harm your spider. However, if bothersome and strong, we recommend rinsing with lukewarm water and soap. Let Air dry for 24-48 hours. If still not resolved, please contact us.
Heat Mats: We have tested large and extra large enclosures with a 4 watt heat mat and has been deemed safe when used appropriately. We are not responsible or any negligence or misuse resulting in the death of an animal or injury to person or property. Always use a thermostat.
Nano heat lamps: have been tested with aluminum mesh lids and have been deemed safe given internal temperature of enclosure does not surpass 90 degrees F. We are not responsible or any negligence or misuse resulting in the death of an animal or injury to person or property. Do NOT use heat lamps with cloth mesh lids or acrylic lids. Always use a thermostat.
Aquarium: Enclosures are not meant to be aquariums or to be filled with water.
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